Terms of Service — Shinohara Shop
Effective Date: July 1, 2026
For the purposes of these Terms of Service:
- "We," "Us," and "Our" refer to Shinohara Shop, including its owner and representatives.
- "You," "Your," and "Customer" refer to the individual placing an order through our shop.
- "Products" refer to all goods offered for sale by Shinohara Shop, including but not limited to enamel pins, art prints, stickers, keychains, acrylic merchandise, and other artist-designed items.
- "Preorder" refers to a product purchased before it has completed production and is ready for shipment.
- "Manufacturer" refers to the third-party production partner responsible for manufacturing our products.
- "Terms" refer to these Terms of Service.
2. Acceptance of Terms
By accessing our website, placing an order, or purchasing any product from Shinohara Shop, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as any other policies referenced herein. If you do not agree to these Terms, please do not place an order.
3. General Information
Shinohara Shop sells original artwork and merchandise, including but not limited to:
- enamel pins
- art prints
- acrylic items (standees, charms)
- metal bookmarks
- washi tapes
We reserve the right to update these terms at any time without prior notice. The version in effect at the time of your purchase will apply to your order.
4. Product Intended Use
Our products are artist-designed collectibles intended for collectors and enthusiasts. They are not toys and are not designed, manufactured, or intended for use by children.
Due to the presence of small parts, sharp metal components (such as pin posts and clasps), and other materials that may pose a choking or injury hazard, our products are intended for individuals aged 15 years and older (or the applicable age of majority in your jurisdiction).
By placing an order, you confirm that you are purchasing these products either for yourself or on behalf of someone who meets the recommended age requirement.
Our products are intended for display, collection, or decorative use only. Any use other than their intended purpose is at the buyer's own risk.
5. Orders & Payment
- All prices are listed in USD unless otherwise stated.
- Payment must be received in full before an order is processed or shipped, this includes payment of shipping fees sent via Paypal invoice where it is noted as a separate payment not processed at check out.
- We reserve the right to cancel any order suspected of fraud or unauthorized payment activity, or instances where seller-buyer relations are irreconcilable.
- Customers are responsible for ensuring that billing and shipping information is accurate.
6. Preorders
Some products are offered as preorders. By purchasing a preorder item, you acknowledge and agree to the following:
- Every preorder received is included in our production quantity and is accounted for when placing the manufacturing order. Once production has been confirmed with the manufacturer, the funds allocated to your order are considered committed and cannot be recovered.
- Buyers may request a cancellation and refund within one (1) week after the preorder period has closed, provided that production has not yet been confirmed with the manufacturer.
- Once orders have been submitted to the manufacturer, or the item has entered or completed production, cancellations and refunds will no longer be accepted. This policy is non-negotiable.
- Order transfers are permitted. If you can find another buyer to take over your reservation, please contact us with the new buyer's information so we can update the shipping details before the order is dispatched.
7. Production Timeline
Please note that preorders require a significant production period, particularly for enamel pins.
Production times vary depending on the product. Items such as acrylic charms, stickers, and washi tapes are generally completed more quickly. However, as the majority of our products are handcrafted enamel pins, these require substantially more time to manufacture.
Based on previous and ongoing production cycles, enamel pins typically require approximately 4–6 months from the close of preorders to production completion and processing. In some cases, production may extend to one (1) year or longer due to factors including:
- Design complexity
- Manufacturing techniques
- Production quantity
- Quality control
- Manufacturer scheduling and capacity
Because enamel pins are handcrafted products, production delays are not uncommon. Occasionally, additional time is necessary to correct manufacturing issues or ensure the final product meets our quality standards.
Quality takes priority over speed. We would rather delay production than approve a product that does not meet our standards.
By placing a preorder, you acknowledge that the stated timelines are estimates rather than guarantees and that unexpected delays may occur.
If you are uncomfortable with extended production timelines or potential delays, we kindly recommend waiting until the item is available as an in-stock purchase.
8. Shipping
We ship to the address provided at checkout. Please ensure that your shipping information is complete and accurate before placing your order.
Customers are responsible for:
- Providing a correct shipping address.
- Providing an ID number if required by your country (ex. RFC)
- Notifying us of any address changes as soon as possible, or filling out an Address Change Request form when or if it is provided.
- Notifying us of any preferred courier other than our default (Phlpost).
- Any customs duties, taxes, or import fees charged by their country.
- Tracking their package once it has been dispatched.
- Once an order has been handed over to the shipping carrier, delivery times are estimates only. We are not responsible for delays caused by postal services, customs processing, severe weather, transportation disruptions, strikes, or other circumstances beyond our reasonable control.
— Processing & Dispatch
Orders are dispatched approximately once every two (2) weeks.
Processing times may vary depending on order volume, holidays, conventions, or unforeseen circumstances. While we strive to adhere to our regular shipping schedule, dispatch dates are estimates and not guarantees.
Customers will receive a shipping confirmation and tracking information once their order has been dispatched.
The biweekly dispatch schedule applies to in-stock items only. Preorders will be dispatched once production has been completed and the items have arrived at our location.
— Shipping Invoices
Some items require a separate shipping invoice, particularly the Genshin pins. Kindly keep an eye out for it!
— Timeline
General transit and delivery times (provided there are no delays):
- Domestic: 2-3 business days
- Provincial: 3-5 business days
- International (Asia): 5-7 business days
- International (worldwide): 10-14 business days
9. Lost, Delayed, or Returned Packages
Once an order has been dispatched, delivery is handled by the shipping carrier. While we will gladly assist with shipping issues whenever possible, we cannot guarantee delivery times or outcomes once the package is in transit.
— Lost Packages
If you believe your package has been lost in transit, please contact us as soon as possible.
- Claims for lost packages must be submitted within 30 days of the package's last tracking update or the estimated delivery date, whichever is later.
- A package will only be considered lost after a reasonable period has passed in accordance with the shipping carrier's guidelines.
- We may request additional information or ask that you allow extra time if the carrier indicates that the package is still in transit.
- If the package is confirmed lost by the shipping carrier, we will work with you to determine an appropriate resolution, which may include a replacement (subject to stock availability), store credit, or a refund at our discretion.
— Delivery Delays
Delivery delays caused by postal services, customs inspections, weather, transportation disruptions, holidays, or other events beyond our control do not qualify for order cancellation or refunds while the package remains in transit.
— Packages Marked as Delivered
Packages marked as "Delivered" by the shipping carrier are considered successfully delivered.
If your tracking shows that your order has been delivered but you have not received it, please:
- Check with household members, neighbors, or your building management.
- Contact your local postal service or shipping carrier to report the issue.
- Reach out to us if you require any shipping documentation or additional assistance.
Please note that we cannot guarantee refunds or replacements for packages marked as delivered, as these situations are generally outside our control.
— Returned Packages
If an order is returned to us due to an incorrect shipping address, failure to claim the package, refusal to pay customs fees, or any other reason attributable to the recipient, the buyer will be responsible for any additional shipping costs required to resend the order.
— Assistance with Shipping Investigations
If your package appears to be delayed, missing, or cannot be located, we are happy to assist by initiating an inquiry with the shipping carrier or courier on your behalf, where available.
Please note that the information provided to us is limited to what the shipping carrier communicates. The carrier's investigation may also depend on the cooperation and response of the local postal service or delivery office responsible for your package.
While we will do our best to assist throughout the process, we cannot guarantee the outcome or the speed of the investigation.
We strongly recommend that you also contact and file a report with your local post office or delivery office as soon as possible, as recipients are often able to obtain information or request investigations that are not available to the sender.
Our role is to assist in communicating with the shipping carrier; however, the final determination regarding lost, delayed, or misdelivered packages rests with the carrier and any applicable postal authorities.
10. Damaged, Incorrect, or Defective Items
We take great care in inspecting and packaging every order before shipment. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us assess the issue, please include:
- Your order number.
- Clear photographs of the product.
- An unedited unboxing video or photographs of the packaging (including any visible shipping damage, if applicable).
- A brief description of the issue.
Claims submitted without sufficient documentation may not be eligible for replacement or refund.
Once we have reviewed your claim, we may offer a replacement (subject to stock availability), a partial refund, or store credit depending on the circumstances
— Damage After Delivery
Normal wear and tear, accidental damage, improper handling, misuse, modifications, or damage occurring after the product has been successfully delivered and received are not considered manufacturing defects and are not eligible for refunds or replacements.
Examples include, but are not limited to:
- Bent or broken metal or acrylic components caused after delivery.
- Scratches, chips, or dents resulting from use or accidental drops.
- Damage caused by improper storage or exposure to moisture, heat, or chemicals.
- Alterations, repairs, or modifications made by the customer.
— Cosmetic characteristics described in our Pin Grading Policy are considered acceptable for the assigned grade and do not constitute manufacturing defects.
Please inspect your order upon arrival. Claims submitted after the stated inspection period may not be accepted, as we cannot reasonably determine whether damage occurred during shipping or after delivery.
11. Refunds, Returns & Exchanges
Because our products are artist merchandise and limited-run items:
- We do not accept returns or exchanges for change of mind.
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Refunds may only be issued for:
- In-stock orders that have not yet been shipped.
- preorders that remain eligible for cancellation under our Preorder Policy.
Once an order has shipped or a preorder has been submitted to the manufacturer for production, it is no longer eligible for cancellation or refund.
- If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos or unedited video of the issue.
Approved replacements or refunds will be processed at our discretion.
— Cosmetic Imperfections & Pin Grading
Enamel pins are handcrafted products and may exhibit minor cosmetic variations that are considered normal characteristics of the manufacturing process.
Cosmetic imperfections that fall within the quality standards of the assigned grade, as described in our Pin Grading Policy, are not considered manufacturing defects and do not qualify for replacement, exchange, or refund.
By purchasing a graded enamel pin, you acknowledge and accept the grading criteria applicable to that product.
12. Enamel Pin Quality
Please refer to my Pin Grading System.
— Manufacturing Defects
Pins will only be considered defective if they have significant manufacturing issues that substantially affect their appearance or functionality.
Examples include:
- Missing or detached pin posts
- Missing enamel
- Broken clasps or hardware upon arrival
- Severe plating defects
- Incorrect product received
If you believe you have received a defective item, please refer to our Damaged, Incorrect, or Defective Items policy.
13. Intellectual Property
All artwork, designs, product photos, logos, and shop content are the intellectual property of Shinohara Shop.
You may not:
- Copy, reproduce, or trace our designs
- Manufacture replicas
- Use our artwork for commercial purposes without written permission
- Resell digital versions of our artwork
14. Chargebacks & Payment Disputes
- Filing a chargeback without first contacting us to resolve an issue may result in:
- Cancellation of outstanding orders
- Refusal of future service
- Submission of shipping and order documentation to the payment provider
15. Limitation of Liability
Our liability is limited to the amount paid for the purchased item(s). We are not liable for indirect, incidental, or consequential damages arising from the use of our products.
16. Contact
For order issues or questions, please contact:
Shinohara Shop
Email: [email protected]